Posts Tagged: customer service

Mozy – Account Suspended Despite Updated Credit Card Info

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Locked Down

Last month my credit card expired. Mozy sent me a notice that I needed to update my credit card information, or face account suspension. Within a couple days I made the update, but still found that my account had been “suspended”. Backups continued without a problem, but I was not able to access my files …

Digital Faux Pas: Never Email On A ‘Snow Day’!

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Snow day - No email!

Late in January, I moved from Southern California to Houston for a new job. Being totally unfamiliar with the area, I decided to stay at an extended stay hotel for the first few weeks until I decided where I wanted to live. I booked six weeks at one of the least expensive places I could …